Privacy Policy

Privacy Statement

Thank you for visiting CommuniCare Advantage’s (CCA) website. We are committed to ensuring that visitors to CCA’s website understand our privacy practices. This Privacy Statement explains: (1) what personal information about you may be collected; (2) how personal information about you will be used; (3) who may have access to personal information about you; and (4) how we protect your personal information within our secure website. This privacy statement applies only to this website and the information collected on this website.

We want to assure you that when you visit our website, we will protect confidential personal information you may share with us. CCA is committed to protecting your confidential information. We will not collect any personal information about you unless you provide that information to us voluntarily. If you do provide us with personal information, we will not sell, license or transmit that information outside of CCA unless you authorize us to do so or we are required or permitted to do so by law. In addition, we may disclose information to companies that we have contracted with in order to assist us in administering or providing services for our health benefit plan. If we disclose confidential personal information, it will be in compliance with applicable laws and regulations, and we will require the recipient to protect the information and use it only for the intended purpose.

Personally Identifiable Information

Personally identifiable information means data that is unique to an individual, such as name, address, telephone number, Social Security number, Member or Provider ID number, or date of birth. From time to time, we may request personal information, including personally identifiable information, from you. We request this information in order administer and provide services for our health benefit plan.

Email Correspondence

You may email us with any question or comment you have concerning CCA. CCA handles all email correspondence with personal information confidentially. Once we receive your email, we will assign it to the most appropriate person capable of handling your question. We will not share your email with anyone who is not involved in answering your question.

Please note that email correspondence on the internet may pass through public and private networks and may be accessed and viewed by other internet users without your knowledge or permission. For this reason, we recommend that you do not send us any confidential information via email. We are not responsible for the security or confidentiality of information that you send to us through the internet using email communications. If you wish to send us confidential information, we ask that you either call our Member Services Department at (855) 969-5869 (CSNP) or (855) 969-5861 (ISNP) or mail us the information at CommuniCare Advantage, 4675 Cornell Road, Suite 162, Cincinnati, OH 45241.

Aggregate Information: Use of Internet Cookies

In order to keep improving our website, we collect certain information in aggregate from the users of our website. This information does not identify you personally but allows us to determine the total number of people visiting our site and what pages they are most often visiting. Using this information, CCA can determine which pages receive the most Internet traffic, and that helps us make our site as user-friendly as possible.

We also collect information on our website through the use of “cookies.” A cookie is a small element of data that we can transfer to your computer’s hard drive that tells us if you are a repeat user and what pages best serve you, and allows you easier access when you return to our site. The cookie does not track any personal information about you such as name, address, or telephone number. Most computer browsers allow you to accept or reject cookies when a site is about to deposit a cookie file.

Limit Use of Information for Health Insurance Purposes

You may request that we limit the collection, creation, disclosure, access, maintenance, storage, and use of your Personally Identifiable Information for the sole purpose of our assisting you in applying for health insurance or obtaining an eligibility determination, facilitating payment for your first premium, assisting you in updating or canceling your enrollment in a health insurance plan, and performing other authorized functions specified in our agreements with CMS. You may request such a limitation by calling our Member Services Department at (855) 969-5869 (CSNP) or (855) 969-5861 (ISNP) or mail us the information at CommuniCare Advantage, 4675 Cornell Road, Suite 162, Cincinnati, OH 45241.

Internal Security Procedures

CCA is committed to making sure that the information you share with us is confidential and secure. We protect your information using Secure Socket Layers (SSL), a process that allows only authorized personnel to access your personal information. All authorized personnel must abide by CCA’s security and confidentiality policies.

Links to Other Websites

Our website may contain links to other websites not owned or controlled by CCA. These links are provided as a courtesy to our website visitors. CCA is not responsible for the content or privacy practices of other websites. We encourage you to review the privacy policy of any website visited.

Updates to Privacy Statement

We may change the contents of this statement from time to time due to changes in state or federal law or changes that CCA may implement to ensure greater confidentiality and security. Please review this Privacy Statement frequently to keep informed of any changes. This Privacy Statement is not intended to and does not create any contractual or other legal rights with or on behalf of any party.

How can you contact us about this notice

If you have questions or comments about this notice, you may email us at cca-compliance@communicare-advantage.com or mail us your question at:

CommuniCare Advantage
Attn: Compliance
Fountain Pointe II
4675 Cornell Road, Suite 162
Cincinnati, OH 45214