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Get In Touch

Please contact us with any questions or comments you have about CommuniCare Advantage

    Contact Information

    Member &
    Provider Services

    P: (855) 969-5869 (CSNP)

    F: (855) 969-5872 (CSNP)

    P: (855) 969-5861 (ISNP)

    F: (855) 969-5871 (ISNP)

    TTY: 711

    Para Español

    For ISNP - Para información en español llame CommuniCare Advantage al (855) 969-5861 TTY:711

    For CSNP - Para información en español llame CommuniCare Advantage al (855) 969-5869 TTY:711

    UM Prior
    Authorization

    P: (855) 969-5869 (CSNP)

    P: (855) 969-5861 (ISNP)

    F: (888) 300-9320

    Quality
    Management

    P: (855) 969-5870

    F: (877) 508-8480

    Case
    Management

    P: (855) 969-5870

    F: (877) 478-5888

    Compliance
    Hotline and Email

    P: (800) 238-1770

    F: (513) 530-1378

    Credentialing/
    Recredentialing

    P: (855) 969-5869 (CSNP)

    P: (855) 969-5861 (ISNP)

    F: (813) 472-8962

    Social Security
    Admin

    P: (800) 772-1213

    Medicaid Office

    Medicare

    P: (800) 633-4227

    National Suicide Prevention Line

    P: (800) 273-8255

    Pharmacy

    P: (833) 685-5387 (CSNP)

    P: (833) 697-8516 (ISNP)

    F: (877) 503-7231

    Pharmacy Claims

    Elixir:
    8935 Darrow Road
    PO Box 1208
    Twinsburg OH 44087

    Premium Payments

    OH CHS C-NP INC
    PO Box 706387
    Cincinnati, OH 45270-6387

    Provider Relations

    CommuniCare Advantage
    Attn: Provider Relations
    4675 Cornell Rd, Ste 162
    Cincinnati, OH 45241

    P: (855) 969-5869 (CSNP)

    F: (855) 969-5872 (CSNP)

    P: (855) 969-5861 (ISNP)

    F: (855) 969-5871 (ISNP)

    Hours of Operation: Member Services

    April 1st - September 30th

    8:00am–8:00pm M-F

    Please use voicemail if you call after 8 pm and we will return your call the next business day.

    October 1st - March 31st

    8:00am – 8:00pm 7 days a week
    October 1st through March 31st

    Please use voice mail if you call after 8pm or on Thanksgiving Day or Christmas Day. We will return your call the next day.

    Claims

    CommuniCare Advantage Claims Department

    PO BOX 94238
    Lubbock TX 79493-4238

    Timely Filing:

    Participating Providers: 180 days
    Non-Participating: 365 days from date of service

    CommuniCare Advantage Appeals & Grievances

    Non-Participating Providers and Providers filing pre-service appeals on behalf of members.

    4675 Cornell Road, Suite 162
    Cincinnati, OH 45241

    Participating Providers for Claim disputes

    PO BOX 94238
    Lubbock TX 79493-4138

    Enrollment

    CommuniCare Advantage Enrollment
    PO BOX 94038
    Lubbock TX 79493 - 4038

    Last modified: 01/04/2022

    Discover the benefits of CommuniCare Advantage.
    Call (855)-969-5869 to learn more.
    CommuniCare residents call (855)-969-5861.